Customer Support Manual Management Tool
Maximizing on-site capabilities. A new solution that sets itself apart with responsiveness, enhancing efficiency and trust.
The customer support manual management tool 'Confluence' allows for the creation, editing, and management of documents across internal and external boundaries. This management tool helps prevent inconsistencies in responses from different personnel and delays in responses due to the absence of staff, thereby improving customer satisfaction. Additionally, it can provide FAQs and troubleshooting guides for cases where advanced support is not required, enabling customers to resolve issues on their own. 【Features】 ■ Ability to create, edit, and manage content for each product or service ■ Analysis of product usage, user feedback, customer complaints, and requests utilizing AI capabilities ■ Easy creation of dedicated pages for customers, such as FAQs and troubleshooting guides ■ Customer support knowledge can be accumulated and shared at any time ■ Related content can also be verified through search, enabling responses from multiple angles
- Company：INNOOV（イノーブ） 東京
- Price：Other
